![]() As of 2016, MVNOs across the nation such as Metro by T-Mobile, Boost Mobile, Cricket Wireless, and Tracfone brands including Straight Talk have served about 36 million subscribers. Mobile virtual network operators (MVNOs) in the United States lease wireless telephone and data service from the three major cellular carriers in the country, AT&T Mobility, T-Mobile US, and Verizon, as well as the regional carriers such as UScellular, for resale. ( August 2022) ( Learn how and when to remove this template message) Several templates and tools are available to assist in formatting, such as Reflinks ( documentation), reFill ( documentation) and Citation bot ( documentation). Please consider converting them to full citations to ensure the article remains verifiable and maintains a consistent citation style. Prepaid phone cards are often marketed by companies other than the telephone company or service provider.This article uses bare URLs, which are uninformative and vulnerable to link rot. These phone numbers are often found in the blue pages or government section of your local telephone directory. If you are having a problem with the local retailer from which you purchased the card, try calling or writing your local Consumer Affairs or Better Business Bureau or state Attorney General. If you’re unable to contact the card issuer, you can file a complaint with the FCC. What should I do if I have a problem with a prepaid phone card?įirst, try calling the customer service number listed on the card. Per-call fees deducted from the call time.Cards expire without the purchaser's knowledge.Cards charge you even when your call does not go through.Undisclosed "maintenance" fees deducted after a call or at regular intervals.Undisclosed "post-call" fees deducted after a call's completion. ![]() ![]() Rates are higher than advertised, or contain undisclosed fees.Card issuers go out of business, leaving people with useless cards.Service or access numbers are always busy.In 2015, the FCC fined six companies $30 million for deceptive marketing of calling cards.Ĭommon complaints associated with prepaid phone cardsĪs prepaid phone cards increase in popularity, some common complaints are: In reality, a consumer using these particular cards could make calls for only a fraction of those minutes due to multiple hidden fees and surcharges. Ask your friends and family to recommend cards they liked using.Īds from certain prepaid card providers claim that buyers can make hundreds or thousands of minutes of calls to certain advertised destinations for just a few dollars.Look for a toll-free customer service number provided with or on the card, and make sure you will not be charged for calling it.Check the card's expiration date to avoid losing unused minutes.Check whether the advertised minutes for the card apply only to a single call or if the minutes can be used for multiple calls.In some cases the card's value will be reduced by "post-call," "disconnect" or "hang-up" fees after each time you use the card, or by a "maintenance" fee charged after you use the card for the first time and again at regular intervals. Understand the rates for your particular phone card and any fees that may be assessed to use the card.Read the fine print on the packaging or back of the card to understand any conditions or limitations on the use of the card.When buying a prepaid phone card, be sure you fully understand all of the instructions, fees, terms and conditions. What should I look for before purchasing a prepaid phone card? An automated voice may tell you how much time you have left on your card, as well as give you other information or options. You will then be prompted to provide your personal identification number, usually listed on the card you purchased, and the telephone number you wish to call. For example, advertisements for these cards may offer "$ Minutes to Guatemala."Īfter purchasing a card, you use it by calling an access number, which can be either a local telephone number or a toll-free number. Cards provide you a specified amount of call time to certain destinations. Prepaid phone cards can be purchased and used for a flat fee to make long distance telephone calls. ![]()
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